Tenant Maintenance & Repairs Form

It is a policy of Omokoroa Property Management (OPM) that all repairs or maintenance requests must be submitted in writing through our form below, as soon as possible after the defect is found.

We only accept emergency repairs by phone during OPM’s standard office hours (Monday – Friday 9.am – 4pm), excluding public holidays.

In case of an emergency, please contact your property manager by text only, and they will be in contact with you as soon as possible.

Prior to lodging a maintenance request, please take some time to refer to some simple troubleshooting, to avoid an unnecessary call out by clicking to our “Tenant’s Repair/Maintenance Guide.

Repair & Maintenance Guide

Tenant's Name

First Name

Last Name

Address

Phone

(###)

###

####

Priority Level

Non-Urgent

Urgent

Maintenance Category

Please select the category that is most appropriate

Details of the maintenance request

(please provide additional details of the maintenance issues, such as when it happened, what have you done to halt the problem, extent of the problem etc)

Appliances

If the repair relates to any of the following appliances, please advise make and model of the appliance - dishwasher; dryer; Fireplace; Fridge; Heat Pump; Hot Water Cylinder; Microwave; Oven; Stove, Washing Machine

The Tenant(s) acknowledges that:

a) If a tradesperson attends the premises and no fault can be found, then the tenant is liable for the callout charges. b) If a tradesperson attends the premises and the maintenance/repair is the fault of the tenant(s), then the tenant(s) are liable for both the callout and the repair charge. c) If an appointment is made with the tenant(s) for a tradesperson to rectify the problem and this appointment is not kept by the tenant(s), then the tenant(s) are liable for the callout charge. Please select:

I/We consent to a tradeperson entering this property at the direction of OPM, with keys to organise and carry out the repair for view to inspect the repair) OR

As Tenant(s) for the above property, I wish to have an appointment made with the Tradesperson with ourselves in attendance. However, I acknowledge that any appointment time made is around the tradeperson's availablity, and NOT the tenant's available. I also acknowledge that failure to agree to the tradesperson's availability, therefore time suitable to ourselves, then we, as the Tenant(s) acknowledge that we may be charged extra time and travelling for the tradesperson to attend a property at a time to suit the tenant(s).

Privacy Consent

I consent to the maintenance request and the handling of my personal information as described above on this maintenance request. The personal information collected through the maintenance request process will be used for the purpose of addressing the tenant's maintenance request, including contacting the tenant to assess the issue and arranging access for contractors to identify and fix the issue. The personal information may be shared with third-party contractors who are engaged to carry out the necessary maintenance work. Additionally, the property management team may use the personal information for internal reporting and record-keeping purposes. The personal information collected will be handled in accordance with the Privacy Act 2020, and tenants have the right to request access to and correction of their personal information.

I agree to the above Privacy Consent