Tenant Maintenance & Repairs Form Guide

Prior to lodging a maintenance request, please take some time to refer to some simple troubleshooting, to avoid an unnecessary call out.

All properties require maintenance from time to time. If your property requires repairs and/or maintenance, please let us know as soon as possible. This is not a problem for us, we want you to advise us, as sometimes if issues are not attended to quickly, they can become a greater problem. The more information you can provide, the better. Please ask us for help, if you are uncertain.

What is an emergency? Do you have any of the following?:

  •  Do you have a break in? Call the police immediately.

  • Do you have a fire or can you smell smoke? If a fire has already started dial 111 immediately.

  • Do you have raw sewage and/or overflowing drains?

  • A plumbing or water leak (please turn off the water if you are able to find the valve)

  •  Do you have no power?

    • Have you checked with your neighbour(s) if they have power?

    • If you are the only one who does not have power, please follow the steps below:

      • Contact your power company to check if there is a fault on your street/property

      • Remove all electrical appliances, then turn on all switches on your switchboard

      • If still no power, text your property manager

  • You have no water – (please first check with Council and they have confirmed there are no issues in the area), if not, please text your property manager

  • Your home alarm will not turn off

  • You have a blocked toilet (if this is the only useable one at the property). If you have another usable toilet, then this is not an emergency

Then phone your property manager or office on 07-548-0808 (note office hours not attended outside 9am - 4pm Monday - Friday).

Please note, the following are NOT deemed to be an emergency:

  • No hot water

  • No cooking facilities

  • Everyday appliance failure

  • No power (if it is a power company issue)

  • No water (if it is a Watercare issue)

  • Lost keys or keys locked in a house or car – please phone a locksmith

 Tenant’s Responsibilities include:

  • Replace blown light bulbs (remove the current light bulb, check the type and purchase the same replacement)

  • Repairs to their own personal chattels (fridge/freezer, washing machine, dryer) unless supplied by the landlord, and are not deemed to be an emergency repair.

  • The Tenant is responsible for cleaning the dishwasher filter after each use. Failure to do so may result in the dishwasher leaking or the motor not longer working, and may result in a cost against the tenant for failure to do so. (The tradesperson will deem the responsibility of the damage – landlord or tenant).

  • Waste Disposal Unit no longer working. In the majority of situations, waste disposal related problems are caused by the users, eg coins, objects blocking the blades. Only soft food can go down a waste disposal, never put teabags, onion & banana skins, seeds down your waste disposal. If you hear any strange noises (clunk, rattle, grinding) immediately shut the waste disposal off. Unplug or shut down the unit to avoid further damage. If a tradesman is called, they will deem the responsibility of the damage – (landlord or tenant).

Drain blockage:

  • Kitchen and/or bathroom. Use a plunger or “Drano” to see if you can clear the blockage.

  • Shower drain blocked. Remove the waste and remove hair from the shower outlet. This should be checked on a regular basis. Most waste outlets can be unscrewed to allow access to clean the drain.

  • Toilet – Try a plunger to clear easy blockages or purchase an appropriate product to attempt to clear the blockage.